Why are Hospitality TV Services Critical to Guest Satisfaction?

In the age of rapid Internet searches and online reviews, guest satisfaction plays an increasingly important role in the success of any Hospitality business.

That’s because there’s a 91 percent chance customers won’t do business with a company again after a bad experience. Making matters worse, guests who have bad experiences are much more likely to share details about those experiences with their family, friends, and colleagues, or publicly on social media. In an age where 84 percent of people trust online reviews as much as they trust recommendations from their peers, these factors can have tremendous implications on hotels.

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One-Stop Shop | Allbridge + Arlo Hotels

Arlo NoMad, a trendy but comfortable boutique hotel in the Flatiron area of Manhattan, prides itself on the unique experience it provides to guests. Partway through construction of the Arlo NoMad and its sister hotel, Arlo SoHo, Allbridge was brought in to assist at a critical juncture in the business - to fix and complete work that a previous partner had begun and abandoned. Allbridge not only installed its high-speed Internet and hosted voice solutions, but assisted Arlo NoMad in completing the low-voltage design and cabling for the hotel.

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Allbridge: One Year Later

November 28, 2019 marked the one year anniversary of the announcement of Allbridge. Three industry leaders — Bulk TV & Internet, DCI Design Communications, and EthoStream — came together to form one unified company that now serves more than 1,000,000 rooms nationally.

We spoke with the Allbridge CEO, Dave O'Connell, to gain an insight on what led to the creation of the company and what the past year has been like. 

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Must-Know Terminology for Hospitality Technology

As you begin your quest for Hospitality technology solutions, you’ll likely run into industry jargon—some of which might not be familiar. Read on for some of the most common terms you’re likely to encounter during the buying process.

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Three Essential Tech Upgrades to Improve Resident Satisfaction

 

Truly taking your senior living community to the next level starts with offering a modern digital experience—one that replicates or even exceeds what is available in many of our homes. To deliver on that promise, you need to consider the three critical technologies that make it all possible: a robust data network, quality video services, and a dependable voice system.

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A Million Tiny Details | Allbridge + PUBLIC Hotels

The PUBLIC Hotel is a 367-room Ian Schrager hotel in New York City, designed by award winning architects Herzog & DeMeuron with modern guest rooms, luxurious amenities, and jaw-dropping views of the city skyline.

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The Evolution of Senior Living Technology

 
Senior living communities have changed significantly over the last several years. Not only are seniors living longer—on average, a man who turns 65 today can expect to live to 84, and a woman who turns 65 today can expect to live to 86.5—but today’s seniors are also much more technologically proficient than their counterparts were a decade ago. More seniors are moving into communities with smartphones, tablets, laptops, and other wireless gadgets, and the number of devices will only increase as time goes on.
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Four Steps to Buying Hospitality Technology

Investing in any kind of technology can be a difficult decision. By performing due diligence, assessing options, and taking your time, you can find the right solution for your hotel. Are you thinking about investing in a new hospitality technology solution? If so, keep these four steps in mind as you begin the process.

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A High-Level Overview of Senior Living Wi-Fi Implementation

Not too long ago, a high-speed Internet connection wasn’t a top priority for senior living communities. Fast-forward to today, and senior living communities are seeing more move-ins from Baby Boomers and members of Generation X—and these groups are much more technologically inclined.

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Why HSIA is Critical to Improve Your Hotel’s Guest Experience

In the digital age, the Hospitality industry is becoming more competitive than ever before. Guests’ expectations are constantly changing, and to grow your business, you need to differentiate your property from the competition. It can be valuable to meet and exceed expectations by offering exemplary experiences in every interaction.

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