Technology has disrupted many industries over the last decade. Amazon, eBay, and many other online retailers have experienced tremendous growth in the use of e-commerce, leading to the reduction of traditional brick-and-mortar stores. Uber and Lyft have dominated market share over the traditional taxi cab industry. Airbnb and VRBO are changing how vacations and reservations are booked, and streaming services like Netflix and Hulu have uprooted the video rental industry.
The addition of Wi-Fi services to senior living properties is now a standard amenity and less of a diamond-in-the-rough offering. Many Healthcare properties offer Wi-Fi to their residents, either to drive competitive advantage or as an opportunity to upsell them on additional services.
Prolific internet has changed the way we consume content. DVRs and VCRs are relics of the past. Thanks to the emergence of over-the-top (OTT) content and on demand streaming, people can watch shows and movies at their own convenience.
Television is still very relevant in the Hospitality industry. You need video services to make your guests feel comfortable. Even if that content isn’t delivered over traditional cable wires, guests still enjoy television programming—even as over-the-top (OTT) disruptors like Netflix have shaken up the industry.
The last few years have taken all of us for quite a wild ride. America has been through other pandemics, terrorist attacks, and recent wars, but nothing has completely shifted our way of life like COVID-19 in recent history. The worldwide pandemic brought our country to a near halt and put immense pressure on our nation’s healthcare system, and our readiness for this situation.
Consumer expectations continue to rise quickly. And the digital age has led the hospitality industry to become more competitive than ever, and the pandemic has only accelerated the need for modern hospitality technology.
Organizations across all industries are increasingly using data analytics to accomplish a number of tasks, including informing decision-making, improving the customer experience, and figuring out which products to bring to market.
Guest Wi-Fi is the number one ranked property amenity among travelers, and with the proliferation of devices and streaming demands, network expectations continue to rise. Robust and dependable connectivity has become a top priority for most hotel brands.
