As technology expectations from travelers rise, hotels are clamoring to upgrade the guest experience. Advances in technology have given owners and operators new AI-powered tools, personalized online booking, expansive in-room offerings, and an increasingly automated stay.
The conversation around the evolution of hospitality technology is often focused on the technologies and solutions themselves – whether it’s stock and trade offerings such as improved video and Wi-Fi or more nuanced discussions around advancements in artificial intelligence and cybersecurity.
Legacy solutions have been resilient in hospitality for a number of reasons: they are already in use, they’ve been working all this time, and it costs lots of money to replace them. However, these solutions generally lack modern features, ease of use, capabilities, and potential integrations, all of which make them obsolete in the hospitality industry, where the status quo and guest expectations have moved on.
Large-scale events have been a recurring theme in the past year. The Summer Olympics in Paris came on the heels of major international soccer tournaments in North America and Europe. In the fall, Presidential campaigns crisscrossed the country, highlighted by their respective conventions in Milwaukee and Chicago.
The hospitality industry is facing a perfect storm: severe staff shortages, burnout, and rising operational costs.
In 2024, big-scale events were back in a big way. The Summer Olympics, international soccer tournaments in both North America and Europe, and political campaigns that criss-crossed the country.
2025 is set to be even bigger. January brings a Presidential Inauguration to Washington, D.C. while February will see Super Bowl LIX in New Orleans. Annual technology and pop culture touchstone South by Southwest in Austin, Texas will host north of 350,000 in March. Heck, even World Wrestling Entertainment’s annual “WrestleMania” promotion, scheduled this year for April in Las Vegas, brings nearly 150,000 attendees from around the world to its host city for the two-day event.
As technology evolves, experts find new ways to strengthen security and amplify health management in retirement homes. Senior care technology is reshaping the landscape of senior living from ensuring safety in their daily activities and promoting health to elevating social connections and streamlining operations.
The senior living industry generates revenue exceeding $94 billion annually, highlighting its significance in the healthcare and real estate sectors. As the industry continues to evolve, encompassing various housing and residential care options tailored to the needs of older adults, the role of technology within these facilities has become increasingly paramount. For those with aging parents, selecting the right tech gadgets can significantly enhance independent living and their ability to age in place safely.
The senior living sector has experienced significant growth over recent years, with annual revenue increasing from $78.2 billion in 2016 to $94.2 billion in 2023. This upward trajectory underscores the industry’s expanding footprint and critical role in today’s healthcare and housing landscapes.
Among other businesses with facilities that require multiple telephone lines that run to various locations in numerous rooms, companies in the hospitality, multifamily, and senior living sectors place an extremely high value on their private branch exchange (PBX) telephone services. Briefly defined, a PBX is a small, on-premises telephone system that an organization operates independently of any outside public telephone network. While an outside telephone company may act as a supplier or provider for certain PBX operations, each PBX system is privately acquired and managed by the specific enterprise that owns it.