The Converged Blog

The Importance of PBX Telephone Communications

Among other businesses with facilities that require multiple telephone lines that run to various locations in numerous rooms, companies in the hospitality, multifamily, and senior living sectors place an extremely high value on their private branch exchange (PBX) telephone services. Briefly defined, a PBX is a small, on-premises telephone system that an organization operates independently of any outside public telephone network. While an outside telephone company may act as a supplier or provider for certain PBX operations, each PBX system is privately acquired and managed by the specific enterprise that owns it.

It is impossible to overestimate the importance of digital connectivity in the modern property management industry, whether you are working in the hospitality, senior living, or multi-family residential sector.

Business market research professionals such as Inkwood Research’s Sherry Thomas generally agree that unified communication (UC) systems offer tremendous advantages to the organizations that implement and use them. Thomas describes the many ways in which UC systems enhance the ease and flexibility of communications to boost productivity, tighten security, slash operational costs, and drive business growth.

You don’t have to be a diehard sports maniac to enjoy March Madness, but if you are, you probably have key dates from March 17 to April 8 already marked on your calendar. From the intimal lineup and scheduling announcements of Selection Sunday to the final NCAA Championship game, March Madness fans are treated to thrill after thrill this time of year.

Every year brings new, developing trends and challenges to the hotel and hospitality industry. While there are some common challenges, like staffing shortages, changing consumer demands, and creating a great experience, there is one main developing trend that all hoteliers need to be aware of. The rise of technology and connectivity within a hotel is taking center stage, and you need to be aware of how you can incorporate Wifi into your guest experiences. Technology has become an integral part of the hospitality industry, particularly when it comes to guest experience. In order for hoteliers to stay ahead of trends and remain competitive in the industry, they need to prioritize their wifi and connectivity networks. Understanding why this is important as well as what you can do to ensure your network is up to date will help you deliver a great experience for guests.

Are you considering upgrading your property’s voice solution? Let’s explore the benefits and things to consider before you make the move. 

When you think about the latest technology in the Hospitality industry, usually things like high-speed Internet, Wi-Fi, over-the-top content, video, IPTV, and other similar technologies pop into your mind.

In the digital age, the Hospitality industry is becoming more competitive than ever before. Guests’ expectations are constantly changing, and to grow your business, you need to stand out from the competition. It can be valuable to meet and exceed expectations by offering exemplary experiences in every interaction, and this includes technology.

Guests at Hospitality properties and residents at Senior Living communities increasingly expect up-to-date technology experiences. In an increasingly digitally connected world, people rely on their devices to carry out everyday tasks.