In order to ensure a positive customer experience, hotels need to provide modern television systems that make guests feel right at home.
Are you thinking about upgrading your hotel TV services and/or data network? Today’s leading hospitality television solutions provide the variety of content and ease of use your guests have grown to expect.
Once you’ve decided you need to move to a new system, you’ll need to figure out which features your property requires. For example, will a regular channel package suffice, or do you also want to provide over-the-top offerings? Do you want a new system that requires set-top boxes, or would you prefer one that needs less equipment?
In addition to the features themselves, branded hotel properties need to look for solutions that are able to comply with brand standards and work within the timeline of your existing contracts. Your chosen provider should have experience working with similar branded properties.
Beyond features and branding compliance, general managers also need to consider three key features that are often overlooked when upgrading.
1. Implementation time
Some hotel television providers simply sell you a new hotel TV system and wish you luck on installation. If you have an in-house team of skilled technicians, that might work perfectly fine for you. But if your property is like most hotels, you’d probably prefer having experts install your system for you.
When shopping for a new system, consider how long implementation will take. How much downtime can you and your guests afford?
Today’s leading providers offer professional installation services, ensuring your new system is up and running as quickly as possible—and with little if any downtime. They’re also knowledgeable about several different types of systems, so you don’t have to worry about getting a solution forced onto your property.
Looking for a cost-effective and speedy implementation? Choose a vendor that leverages your existing infrastructure to shorten the installation time and expense.
2. Customer support
How much support will your property need once your video solution is installed? Unless you have a big internal team of technicians that can quickly respond to any problem in your hotel TV system, you are probably better off looking for a vendor that provides around-the-clock technical support.
In addition to offering licensed field technicians, leading providers also offer support representatives that can detect and resolve issues remotely before they grow into serious problems that cripple your network.
Look for a provider that is equipped to answer calls and escalate issues quickly and is committed to providing quality customer service.
3. Ability to scale
If your business is booming and you’re growing your footprint, the last thing you want to do is invest in a new video solution only to find out it can’t scale to meet your needs long term.
Future-proof your infrastructure by investing in a scalable hotel TV solution and data network that can grow with your hotel property. That way, you get the peace of mind that comes with knowing your hotel’s network needs are met now—and for some time to come.
Your hotel entertainment solution has a huge impact on the guest experience. While the right system will satisfy your guests, a suboptimal solution may turn them away. With so much at stake, you need to do your due diligence to ensure you partner with the best provider once you’ve decided to upgrade your services.