Must-Know Terminology for Hospitality Technology

on December 11, 2019 | By Allbridge Support

2min read

Smiling man talking on mobile phone in cafe

As you begin your quest for Hospitality technology solutions, you’ll likely run into industry jargon—some of which might not be familiar. Read on for some of the most common terms you’re likely to encounter during the buying process.

Over-the-Top (OTT)

Over-the-top (OTT) content is delivered over the Internet and available without subscribing to a traditional cable package. It includes services such as Netflix, Hulu, and Amazon Prime Video. More than 51 million U.S. households consume OTT content, according to Comscore. Installing OTT apps often requires simple integrations and limited hardware.

Free-to-Guest (FTG)

Free-to-guest (FTG) content, as the name implies, is television programming freely available to guests. Because cable prices are steadily increasing, many Hospitality businesses are looking for turnkey FTG solutions that are cost-effective and scalable.

Internet Protocol Television (IPTV)

Internet Protocol television (IPTV) is content that is delivered over Ethernet in the hotel to provide access to regular television programming and applications on a smart TV or set top box, such as Netflix and Hulu. Many IPTV platforms include customization options to display information to guests—such as property amenities, dining options, on-site services, and local attractions.

Cable Distribution System

A cable distribution system is the physical infrastructure (e.g., wiring and hardware) that connects your network. If you’re migrating to a new system, look for providers who have the know-how needed to leverage your existing cabling infrastructure for a quicker installation and cost savings. If you are building a new property or need to update outdated infrastructure, Allbridge can provide this service to simplify the implementation.


A high-quality network is critical for a dependable Internet connection in your property. However, the system must also have the speed to support the hardware in order to meet customer expectations and satisfy demand. Assess your guest needs for connectivity and look for a provider that can provide the bandwidth to meet them.

High Speed Internet Access (HSIA)

High-speed Internet connectivity is expected by every hotel guest. When searching for HSIA services, be sure that your team will be able to manage bandwidth, authenticate guest access, and reduce security risks across the data solution. A valuable HSIA provider can provide ongoing network maintenance as well.

Hosted Voice

Hosted voice solutions connect your phone services through your Internet connection, ensuring your network stays current with the most recent system updates. It allows for minimal hardware, reducing capital expenditure costs, and improves efficiencies through call routing within the cloud.

Private Branch Exchange (PBX) Voice

PBX is a private telephone network used within your property. The users of the PBX phone system can communicate within their property and the outside world, using different communication channels like VoIP, ISDN, or analog. A turnkey PBX solution includes interfaces to your property management system (PMS), voice mail, and call accounting.

For the full list of data, video, and voice terminology as well as frequently asked questions about each solution, download the e-Book: The Top 70 Terms and FAQs About Data, Video, and Voice Solutions.

Top 70 Terms and FAQs About Data, Video, and Voice Solutions