Organizations across all industries are increasingly running analytics to accomplish a number of tasks, including informing decision-making, improving the customer experience, and figuring out which products to bring to market.
Organizations across all industries are increasingly running analytics to accomplish a number of tasks, including informing decision-making, improving the customer experience, and figuring out which products to bring to market.
The Hospitality industry has spent the past two months in a state of uncertainty. With travel restrictions and social distancing measures in full force, hotels watched occupancy levels decline – with many hotels closing entirely. Some repurposed their space to house the homeless or frontline workers, and others became quarantine sites.
Television is still very relevant in the Hospitality industry for a simple reason: You need video services to make your guests feel comfortable. Even if that content isn’t delivered over traditional cable wires, guests still enjoy television programming—even as over-the-top (OTT) disruptors like Netflix have shaken up the industry.
That said, not every hotel television solution is alike.
In the age of rapid Internet searches and online reviews, guest satisfaction plays an increasingly important role in the success of any Hospitality business.
That’s because there’s a 91 percent chance customers won’t do business with a company again after a bad experience. Making matters worse, guests who have bad experiences are much more likely to share details about those experiences with their family, friends, and colleagues, or publicly on social media. In an age where 84 percent of people trust online reviews as much as they trust recommendations from their peers, these factors can have tremendous implications on hotels.
As you begin your quest for Hospitality technology solutions, you’ll likely run into industry jargon—some of which might not be familiar. Read on for some of the most common terms you’re likely to encounter during the buying process.
The PUBLIC Hotel is a 367-room Ian Schrager hotel in New York City, designed by award winning architects Herzog & DeMeuron with modern guest rooms, luxurious amenities, and jaw-dropping views of the city skyline.
Investing in any kind of technology can be a difficult decision. By performing due diligence, assessing options, and taking your time, you can find the right solution for your hotel. Are you thinking about investing in a new hospitality technology solution? If so, keep these four steps in mind as you begin the process.
In the digital age, the Hospitality industry is becoming more competitive than ever before. Guests’ expectations are constantly changing, and to grow your business, you need to differentiate your property from the competition. It can be valuable to meet and exceed expectations by offering exemplary experiences in every interaction.
On August 27th, 2019, Allbridge presented a webinar in conjunction with TraknProtect to review new staff safety regulations going into effect across the United States. The regulations themselves vary across different jurisdictional areas and hotel brands, but the core requirement is that hotels must provide safety buttons to their in-room service employees. The buttons are to be utilized when the employee is presented with a situation where they feel unsafe.
Are you happy with your Hospitality property’s voice solution? Or have you considered the benefits of upgrading to a new system?