The Converged Blog

Voice technology plays a critically important role in shaping the hospitality experience. Your guests expect to feel right at home during their stays, and in the age of mobile devices and lightning-fast networks, properties need to provide modern solutions that mimic each guest’s at-home experience.To this end, we’re excited to announce that Allbridge and Mitel have partnered to transform the guest experience by delivering best-in-class on-premise voice solutions to leading Hospitality properties like yours.

Over the last 14 years, the cloud has grown from an exciting new technology championed by early adapters into a must-have for organizations across all industries. To take advantage of cost savings, scalability, flexibility, and reliability, businesses are increasingly moving their workloads and tools into the cloud. The trend is no different in the Hospitality industry. Today’s leading Hospitality properties are moving to hosted voice solutions, i.e., phone services that are delivered via the cloud, resulting in both lowered costs and happier guests. For example, Marriott is one major brand that has moved its voice services entirely to hosted solutions.

Over the past 10 years, Millennials (individuals born between 1980 and 1995) have been the primary target for hotels and student housing communities alike. Many hotel chains have launched minimalist brands to appeal to this population, and student housing developers have tailored their design concepts to be Millennial-focused with minimalist, modern features, co-working spaces, and open-concept lounges.

Every year brings new, developing trends and challenges to the hotel and hospitality industry. While there are some common challenges, like staffing shortages, changing consumer demands, and creating a great experience, there is one main developing trend that all hoteliers need to be aware of. The rise of technology and connectivity within a hotel is taking center stage, and you need to be aware of how you can incorporate Wifi into your guest experiences. Technology has become an integral part of the hospitality industry, particularly when it comes to guest experience. In order for hoteliers to stay ahead of trends and remain competitive in the industry, they need to prioritize their wifi and connectivity networks. Understanding why this is important as well as what you can do to ensure your network is up to date will help you deliver a great experience for guests.

As businesses in all industries continue to evolve and grow, there is an increased reliance on automation and technology solutions to power success. However, as we increase our dependence on technology, it’s important that we have the infrastructure and networks in place that can safely and securely support a growing reliance on automation as supply and demand continues to evolve.

Are you considering upgrading your property’s voice solution? Let’s explore the benefits and things to consider before you make the move. 

Guest needs are not the only priority for property managers and owners; maintaining a safe environment for staff is another critical challenge to address. Industry-wide mandates ensure that hospitality properties of all sizes remain focused on developing a safe environment for all staff. Staff safety in Hospitality is an issue: A 2022 study found that more than 60% of respondents experienced sexual harassment, verbal and psychological bullying or racial abuse, while more than 70% witnessed these behaviors.

In the digital age, the Hospitality industry is becoming more competitive than ever before. Guests’ expectations are constantly changing, and to grow your business, you need to stand out from the competition. It can be valuable to meet and exceed expectations by offering exemplary experiences in every interaction, and this includes technology.

Investing in any kind of technology is a big, often expensive decision. By performing due diligence, assessing options, and taking your time, you can find the right solution for your hotel.